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US Folding Chairs is part of the US Furniture Stores family of web sites. US Furniture Stores is a subsidiary of Hertz Furniture Systems.
At US Furniture Stores we take pride in the excellence of our Customer Service. We put you, our customer, first. If the answer to your question isn’t listed below, please call us, and one of our representatives will be happy to assist you. Contact our customer service department by calling 866-459-8141 or by sending an e-mail to customerservice@usfurniturestores.com.
Order Confirmation/Cancelation
Our goal is to get you your correct order as fast as possible. For that reason we have adopted the following polices:
Order Confirmation
Once you place your order online, you should receive an email confirmation notice within a few minutes. If you did not receive one, give us a call during business hours and we will ensure that your order is being handled properly.
Can I Cancel my Order?
Yes, orders may be cancelled, but only before the order has been sent to production. In some cases, cancellations can be accepted even after the order is in production, but you will be charged additional fees for restocking and/or cancellation.
In the event the order has shipped, we can no longer cancel the order.
To confirm that your order has been cancelled, we will send or fax a cancellation notice to your attention; only then will the cancellation be in effect.
Custom orders (including many upholstered items) are non-cancelable.
Shipping Information
When will I receive my order?
As our products are shipped directly from the factory, lead times vary. Products indicated as being QuickShip ship anywhere from 48 hours to 10 business days upon receipt of your order. To check order status, please contact us at 866-459-8141.
How much will it cost to ship?
Look for the Free Shipping icon by select items, which means our price includes shipping to anywhere in the continental USA. For items that do not have Free Shipping, we are pleased to be able to provide you with online freight quotes on orders less than $3,000.00. For larger orders, a US Furniture Stores representative will contact you and let you know how much we will charge you for shipping. We have chosen not to use freight figures calculated by a computer program for larger orders, but rather to provide you with a customized shipping quotation for your specific order. This lets us compare different shipping options to get you the best shipping rate possible.
International shipping
Need your furniture shipped overseas? No problem. Call us for our competitive shipping rates and we will help you with all the necessary arrangements.
How will my Order Ship?
FedEx/UPS Ground: Smaller products can be shipped via FedEx or UPS Ground. When FedEx or UPS makes a delivery, they will carry the cartons off of their truck and into the first dry area of your building.
Common Carrier (Truck) Delivery: Larger shipments must be shipped on a truck. When goods are shipped via Standard Delivery using a common carrier (e.g. Con-Way, Roadway, ABF, UPS Freight, etc.) the standard delivery is called “tailgate delivery” which means the truck driver is only responsible to move the furniture to the tailgate (back) of the truck. You are responsible to unload the furniture from the truck and carry it into your building.
However, most common carriers offer optional services for additional fees. These services include:
- Notify Before Delivery: You may request to be notified of the date and approximate time of the delivery. When a shipment is ready to ship, the trucking company will call you within approximately 24 hours to arrange for a convenient time for the delivery.
- Liftgate Delivery: This type of service is recommended for heavier or larger shipments. A liftgate (a steel elevator-like platform at the end of the truck) is used to lower the merchandise off the truck down to the street level.
- Assisted Inside Delivery: The truck driver will help you offload the goods from the truck and bring them into the first dry area of your building.
Installation
Complete installation services may be available; please inquire with your sales representative regarding restrictions and pricing.
Warranties
What Is Covered?
Any defects in materials or workmanship with exceptions stated below.
How Long Does Coverage Last?
The warranty coverage is noted for all our products. If you have any questions, please let us know by calling, chatting or emailing us. Please retain your invoice for proof of purchase.
What Is Not Covered?
This warranty does not cover rest mats, foam on seating, mattresses, normal wear-and-tear to upholstery, fading or discoloration cause by exposure to sunlight or chemicals, electronic equipment, consequential and incidental damages, labor to uninstall warranted product, and labor to reinstall repaired or replacement product. All chairs on our websites (except children’s chairs) are guaranteed to hold up to 250 pounds. of static weight. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
What Will US Furniture Stores Do?
US Furniture Stores will repair or replace the defective product as it sees fit, including tailgate delivery of the repaired or replacement product.
How Do You Get Service?
Contact US Furniture Stores Customer Service at 866-459-8141, and one of our Customer Service Representatives will assist you.
Returns & Damages
Returns: How do I return my order?
A return authorization must be issued before returning any merchandise. A restocking charge, as well as round trip freight charges, will be charged.
All items must be in the original carton, unassembled and unused. Please note that returns cannot be made after the product has been assembled. Custom orders are non-returnable. Many products (e.g. upholstered items) are considered custom items and are non-returnable. Please call for details.
Returns cannot be made after 30 days.
Damages: What if my Order is Damaged?
Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the delivery receipt. If the cartons are damaged, please note the damage on the delivery receipt. If the cartons are severely damaged, do not accept the shipment. The customer has a right to accept partial shipments and refuse the remainder damaged units. If a carton shows appearances that contents inside may possibly be damaged, insist that it be opened right at that time, and both you and the driver should make a joint inspection of the contents. Any such concealed damage should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy. US Furniture Stores should be advised immediately.
If concealed damaged is discovered after the receipt of the merchandise, US Furniture Stores must be notified within 10 days to enable us to replace parts or the damaged product at no cost to you. Please contact our Customer Service Dept. at 866-459-8141 to report any type of problem you encounter, and our customer-service team will assist you to resolve the problem.
Shipping Claims
If your order was damaged in shipping, US Furniture Stores will file a shipping claim on your behalf. Here is what you should do after notifying US Furniture Stores:
- Retain damaged items — not only must damaged items be held at the point where received, but the cartons and all inner packing materials must be held until an inspection is made by a carrier inspector.
- Document all your correspondence in writing. If possible, please provide pictures of damaged containers as well as the contents of the containers. This documentation will enable US Furniture Stores to settle the claims faster and more efficiently.
Steps to take when carrier makes inspection of damaged items:
- Have damaged items in receiving area. Make certain the damaged items have not been moved from the receiving area prior to discovery of the damage. Allow inspector to inspect damaged items, cartons, inner packing materials and freight bill. Be sure to retain your delivery receipt. It will be needed as a supporting document when claim is filed.
- After the inspector fills out inspection report, carefully read it before signing. If you do not agree with any facts or conclusions made by the inspector on the report, do not sign it. Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.
- Forward your copy of the inspection report and delivery receipt to US Furniture Stores and a freight claim will be filed on your behalf. Should you choose to do so, you may file your own claim. US Furniture Stores will take no responsibility should your claim be declined.
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Steps to take after inspection has been made:
- The damaged merchandise must be held in original cartons. US Furniture Stores will advise you of the disposition of the damaged unit when the claim is settled. The customer must make the product available for salvage pick up.
Miscellaneous
Sales Tax
US Furniture Stores only charges sales tax on orders shipping to CA, NJ, NY and PA.
Jurisdiction for all legal issues will be the court system of the State of New Jersey.
Disclaimer
The prices on this website are only valid for orders placed directly through the Internet. US Furniture Stores is not responsible for errors on this website. Prices and specifications are subject to change without notice.
Suggestions
At US Furniture Stores we value our customers’ opinions. Please feel free to send us any comments or suggestions to info@usfurniturestores.com.
